Refund policy

Return Policy

Last updated: October 22, 2025

Thank you for your purchase! We hope you love your Eden Life product. However, if you are not completely satisfied, you may return it for a refund or exchange under the terms below.

Eligibility

All return requests must be submitted within 30 calendar days of the original purchase date.
Returned items must be:

Unused and in like-new condition
Repackaged with all original components, cords, documentation, and accessories
In the original packaging with tags and labels attached

Return Process

To start a return, please contact our Customer Care Team at info@myedenlife.com to obtain a Return Merchandise Authorization (RMA) number. Once approved, we will give you a shipping address. Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Refunds

After we receive and inspect your return, we’ll process your refund or exchange. Please allow up to 10 business days after receipt for processing. Refunds will be issued to your original payment method.

Restocking & Fees

Unopened & Unused Products: 10% restocking fee
Opened or Used Products: 20% restocking fee
Order Cancellations (pre-shipment): Subject to a 3.5% processing fee for non-refundable transaction costs

Non-Returnable Items

We cannot accept returns for:

Custom or personalized products
Perishable goods, flammable materials, or hazardous items
Gift cards or sale items

Damages or Defects

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can make it right.

Shipping Responsibility

Customers are responsible for all return shipping costs unless an item qualifies for replacement under warranty. Eden Life is not liable for any loss or damage to data, programs, or third-party devices connected to our systems.

European Union 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused, in original condition, and accompanied by proof of purchase.